PowerSyncPro Basic vs Advanced Support

Advanced Support is optional. Basic Support is included with every licence bought direct from PowerSyncPro. You raise tickets through the support desk with the support code shown in the admin console, and PowerSyncPro engineers resolve errors and configuration issues by email during working hours.

If you bought licences through BitTitan or one of its distributors, raise support tickets with BitTitan first. They escalate to PowerSyncPro when needed.

Advanced Support adds live diagnosis. A PowerSyncPro engineer joins a screen-sharing session with your team to find and fix the issue fast, but this does not offer consultancy. For a consultant, we recommend one of our Partners. We strongly recommend it for a first deployment, a time-critical cutover or a complex multi-domain project.

Quick Start is a separate installation service. An engineer works alongside you to install and validate the server, so you reach a working platform sooner. Quick Start does not cover project planning or consultancy.

Migration design and strategy sit outside support. PowerSyncPro certified partners provide that consultancy. Full terms are in licensing and support.